Frequently Asked Questions

We realize you might have some questions and here are some of your most frequently asked questions. Just click to see the answer.  Feel free to contact us if your question is not listed below.

What is your Return Policy?

Unused items in original packaging may be returned 30 days from the invoice date. Shipping charges for the items is not included in our return policy and must be prepaid by the purchaser. We apologize that we will not be able to accept any returns after 30 days.

Printed material or pre-recorded Medias such as Books, Charts, Software, CDs, VCDs, VHS and DVDs may be exchanged for the same item ONLY if the product is found to be defective. No refund will be given on these items.

Due to hygenic reasons, some items (eg. Cupping items, Gua Sha Tools, Hot Stones, TENS Pads, etc) are not refundable but can be exchanged for the same item ONLY if the product is found to be defective.

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What are the delivery charges for orders from the Online Shop?

Orders can be picked up in our store for no additional charge.  All shipment are calculated based on the weight and the size of the shipment.

Estimated Shipment charges are shown at checkout page, Actual charges may be lower.

Which payment methods are accepted in the Online Shop?

We accept Visa and Mastercard on our webstore.
If you require to do a Interac e-transfer, please call us at 1-888-908-8282

How long will delivery take?

Delivery depends on the location. Generally Ontario and Quebec customer can expect next day delivery.

How secure is shopping in the Online Shop? Is my data protected?

Our site is secured with SSL Certificate.

What exactly happens after ordering?

Orders received before 2:00pm EST will be processed the same day.
Any orders received after 2:00pm EST will be process next business day.

Do I receive an invoice for my order?

Final invoice will be included in the shipment

Send us an email

You may use the form below to send us an inquiry or you can email us at sales@maimedical.ca