Return Policy

Unused items in original packaging may be returned within 15 days from the invoice date for a full refund, less shipping charges. Shipping charges for the items is not included in our return policy and must be prepaid by the purchaser. We apologize that we will not be able to accept any returns after 15 days.

For hygienic reasons, MAI Medical does not accept returns on:

  • Cupping items
  • Gua Sha tools
  • Hot Stones
  • TENS pads
  • Massage lotions, gels, oils and creams
  • Opened Linens, pillows, and other clinical supplies
  • Opened boxes of masks, gloves and other PPE items
  • Disinfectants
  • Sale items
  • Printed material or pre-recorded Medias such as Books, Charts, Software, CDs, VCDs, VHS and DVDs

Orders can be picked up in our store for no additional charge.  All shipment is calculated based on the weight and the size of the shipment.

Shipping charges are shown at checkout page. Delivery depends on the location. Generally, Ontario and Quebec customer can expect next day delivery.

We accept Visa, Mastercard, Interac and PAY PAL.

Our site is secured with SSL Certificate.

Orders received before 2:00pm EST will be processed the same day.
Any orders received after 2:00pm EST will be process next business day.

Final invoice will be included in the shipment